At Amounee, each product is made with immense love, skill, and patience by our artisan communities across India. Because you’re not just purchasing a product—you’re becoming part of a story that supports livelihoods, traditions, and dreams.

We want your experience with us to be as seamless and joyful as the craft itself. Here’s everything you need to know before placing your order:

Shipping

Since all our pieces are shipped directly from the artisan clusters, we usually take about 10 working days to dispatch your order, unless otherwise mentioned on the product page.

If you’re looking for a faster delivery, we recommend reaching out to our team before placing the order—we'll do our best to accommodate!

Cash on Delivery (COD) is available for orders up to ₹7,000, with an additional ₹100 COD handling charge. For orders above ₹7,000, we offer a partial payment option before dispatch.

For our international buyers, we offer shipping at a flat fee of ₹3,000 per shipment—you can order as many pieces as you’d like under this one charge. All international shipments come with tracking and are securely packed to ensure they reach you safely.

Payment Methods

For prepaid orders, we accept UPI, credit/debit cards, and net banking.

For international customers, if you face any issues with our payment gateway, please reach out—we’ll happily share a PayPal payment link for your convenience.

Returns & Exchanges

Every product you receive is handmade and unique. Slight irregularities in weave, print, or color are part of the beauty of handcrafted products—not defects.

That said, if you’ve received the wrong item or a product with genuine defects, we’re here to help. Please inform us within 10 days of receiving the order, and we’ll arrange for an exchange or issue store credit.

Refunds are offered only in case of damaged or incorrect items. All other returns will be handled through exchange or store credit.

Please ensure items are unused and returned in original condition and packaging.

Cancellations

You may cancel your order within 24 hours of placing it. After this period, we begin processing and packing your piece with the artisans, and cancellations won’t be possible.

Product Care

Handmade products require a little extra love. Please follow the care instructions provided on each product page to preserve their color, texture, and charm for years to come.

A Gentle Reminder

By choosing handmade, you are choosing sustainability, culture, and a better future. We truly appreciate your support and patience—it helps us bring timeless crafts to your doorstep while uplifting our artisan communities.

If you ever have questions, don’t hesitate to write to us or message our team—we love connecting with our community.