Return & Exchange Policy

At Amounee, every piece is thoughtfully crafted, and we want you to feel confident about your purchase. If something isn't quite right, we're here to help.

Returns & Exchanges

We request customers to report eligible returns or exchanges within 24 hours of delivery.

To request a return or exchange, please contact us at info@amounee.com within 24 hours of receiving your order.

Items must be unused, unworn, unwashed, and returned with their original tags and packaging.

For eligible returns requested for reasons other than damage, defects or incorrect delivery, we offer an exchange or store credit, subject to the exclusions below.

Damaged, Defective or Incorrect Items

Every order is carefully inspected before dispatch. However, if your item arrives damaged, has a genuine defect, or is different from what you ordered, please contact us within 24 hours of delivery.

Kindly share:

• Your order number

• A brief description of the issue

• Clear photographs showing the concern

An unboxing video, if available, can help us assess your request more efficiently, but it is not mandatory.

Our team will review the concern and guide you through the next steps. For verified issues, we will arrange an appropriate resolution, such as a replacement, exchange or refund, in accordance with applicable consumer law.

Where a return is required due to a verified defect, damage or incorrect delivery, Amounee will bear the return shipping cost.

A Note on Handcrafted Products

The beauty of handwoven and handcrafted textiles lies in their individuality. Minor variations in colour, weave, print placement and texture can be natural characteristics of handmade work and do not necessarily indicate defects.

However, significant damage, manufacturing defects or products that differ materially from their descriptions will be reviewed and addressed.

Non-Returnable Items

The following items are generally not eligible for routine returns or exchanges:

• Fabric yardage and cut fabrics

• Sarees that have been roll-pressed or customised with fall and pico

• Items that have been worn, washed, altered or damaged after delivery

These exclusions do not affect remedies available for genuinely defective or incorrectly supplied products under applicable law.

Return Shipping

For eligible domestic returns requested for reasons other than defects, damage or incorrect delivery, a ₹100 return shipping fee applies where Amounee arranges return pickup. This amount will be adjusted against the exchange or store credit.

Please contact our team before sending any product back so we can provide the necessary instructions.

Refunds

For eligible routine returns, we offer exchange or store credit rather than monetary refunds.

Where a product is confirmed to be damaged, defective or incorrectly supplied, an appropriate refund or other applicable remedy will be provided.

Approved refunds will be processed to the original payment method, with the processing timeline communicated by our support team.

International Orders

We do not ordinarily offer change-of-mind returns or exchanges for international orders.

If an international order arrives damaged, defective or incorrect, please contact us within 24 hours of delivery. Our team will review the concern and advise on the available resolution, subject to applicable consumer law.

Need Assistance?

We're always happy to help.

Email: info@amounee.com

Our team will guide you through the process and work towards a fair resolution.

Important: The 24-hour reporting period is our requested notification timeline. It does not limit any rights or remedies available to customers under applicable consumer protection law.